We understand how important it is to feel reassured when buying items for your little ones — because we feel exactly the same way! Here are a few of the most common questions we get about our product warranties.
We hope these responses help to answer your questions, however if there’s anything you feel we haven’t covered please contact us and we’ll get back to you as soon as we can.
The majority of our outlet items come with a full manufacturer’s warranty, the length of which depends on the brand and product (you can find details on individual product pages). We provide this information along with your order, so please keep your order confirmation for your records.
On our approved resale items you’ll notice that some items come with a brand warranty while others come with a Kindora warranty (and some come with both!)
A Kindora warranty is a marker of our internal screen and clean process, where our expert providers inspect each resale item and make any necessary repairs, ensuring it’s completely safe to use. Under our warranty you’ll be able to claim a full repair if anything goes wrong within the stated time period.
A brand warranty is much the same, but it’s the brand who’ve done the check-up rather than us. Either way, you can expect the exact same level of care and quality.
To invoke a brand warranty, you’ll need to contact the manufacturer directly, using the details we provided in your original packaging. To invoke a Kindora warranty, please get in touch using our contact form and we’ll help you with the process.