Frequently Asked Questions

We understand how important it is to feel reassured when buying items for your little ones — because we feel exactly the same way! Here are a few of the most common questions we get about the Kindora community, children’s resale and overstock items and how we work.

 

We hope these responses help to answer your questions, however if there’s anything you feel we haven’t covered please contact us and we’ll get back to you as soon as we can.

What is an overstock item?

Our overstock items are sourced directly from trusted retail partners and have never been used. They may be ex-display, have an open box, or simply be in last season’s colour; regardless, these items are all brand new and come with a full warranty, unless otherwise specified.

Why should I buy with Kindora?

Our overstock collection offers all the benefits that come with buying new. Items are sourced from our trusted retail partners and usually come with the same warranty that you’d receive in store. Buying new items from our overstock collection not only helps to reduce the number of items sent to landfill, but it can also save you a significant amount of money — this is kinder on the environment and on your pocket too!

 

Browse our curated collection by brand, condition and age; if you have your eye on something specific we can also help you to source items from across Europe. Once you’ve made your purchase we’ll arrange delivery right to your door. It really couldn’t be easier.

Why rent with Kindora?

We have a strictly limited collection of rental items available; these are predominantly high-value baby tech items such as smart cots, that families will only tend to need for a short time. Items are available to rent by the month, with a minimum period of three months applicable. To find out more please browse Kindora.shop or else contact us with any specific requests and discover the benefits of trying before you buy.

How long will my Kindora order take to arrive?

Delivery times may vary but generally items are typically delivered within three to five days.

Understanding our product conditions

All of our products are listed according to their condition and where we have sourced them from. The information below will help you understand each of the conditions.

Outlet

Brand New In Box

Outlet Brand New in Box are products which have been sourced directly from the manufacturer or a retailer.

These could be old models, last seasons colours, overstock etc.

They are brand new, never used and sealed in their original packaging.

Ex-Display

Outlet Ex-Display are products which have been sourced directly from the manufacturer or from a nursery retailer.

They may have been opened for display for purposes such as a Baby Show, been displayed in a showroom or used for demo purposes on a retail shop floor.

These may include products which are no longer in their original packaging.

Open Box

Outlet Open Box are products which may have been used as demo products by the brand representatives or for a video or photo shoot. They may show some signs of light use.

These may include products which are no longer in their original packaging.

Approved Resale

Brand New In Box

Approved Resale Brand New in Box are products which have been purchased by an individual previously but for whatever reason have not been opened and never been used.

Open Box – Excellent

Approved Resale Open Box  – Excellent are products which have been purchased by an individual previously and the box has been opened. They may have never been used or only used lightly and are still in excellent condition.

These may not be in their original packaging.

Open Box – Very Good

Approved Resale Open Box  – Very Good are products which have been purchased and used by an individual previously. They will have had some use and remain in very good condition.

This includes products which have been cleaned and serviced* prior to being listed on the Kindora website. They may not be in their original packaging.

Good

Approved Resale Open Box  – Good are products which have been purchased and used by an individual previously and remain in good condition.

This includes products which have been cleaned and serviced* prior to being listed on the Kindora website. More often than not, they will not be in their original packaging.

* We work with a Third Party Service Provider to clean, screen and service resale items to ensure that are in fully working order and safe for you to use.

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